Contact Us:
Exchanges:
- We do not do exchanges - please return the item that
won't work and place the reorder online.
Return Policy:
ALL SALES FINAL AFTER 14 DAYS.
Order that are refused after we have shipped or returned to us because you
were unavailable for delivery or didn't pay customs are treated and processed as
returns.
Please mail your return with the
packing slip to:
Forget Me Not Kids
2123 Duncan Dr
Wenatchee, WA 98801
We will process as follows:
- FULL PRICE
ITEMS -
- Postmarked within 7
days of receipt.
- Your choice of an
instore credit or a credit to your original method of payment.
- (Original shipping
is never refunded). If your item was shipped for free (payment of $0.00) we will need to
take the shipping charge of $5.50, $7.95 or $12.95 (depending on the value of the returned merchandise) from your refund.
- An item received
that was postmarked after 7 days will only be eligible for an instore
credit.
- SALE
ITEMS -
- Returnable if
postmarked within 14 days of receipt.
- Only returnable for
an instore/online credit.
- If your item was shipped for free (payment of $0.00) we will need to take the shipping charge of $5.50, $7.95 or $12.95 (depending on the value of the returned merchandise) from your refund.
(Original shipping is never refunded).
- Please remember
that in most walk in boutiques all sale items are a final sale. We are
willing to take sale items back into our store but due to the processing
time involved and the profit margin gone we are unable to offer anything
other then an instore/online credit. We regret that we are unable
to offer an exception to this policy.
- PREORDERED
ITEMS -
- Defined as anything
you purchase that is not in stock and it is planned that it will ship at
a later date.
- Returns need to be
postmarked within 7 days of receipt
- Only returnable for
an instore credit.
- If you cancel a
preorder before it ships you will be charged a 10% cancellation fee and
the balance paid towards the preorder stays as instore credit.
- If your item was
shipped for free and you return it we will take the shipping charges out
of your refund. Most preordered items will be considered "shipped for
free" if your order ships at many different times. If you paid for
shipping - the first shipment we ship you from that order will be the
order that you have paid for shipping on. The rest of the times that we
ship your order as the collections arrive will be considered "shipped
for free" and if you return any of those shipments the shipping charge
will be deducted from your return credit.
- DAMAGED
ITEMS -
- will be
replaced or returned for instore credit.
- We are unable
to issue credit card credits for damaged items unless it is returned
within 7 days with all tags still attached.
- We will
refund return shipping (sent first class or airmail) only if it is
postmarked within 7 days of purchase and all tags are still attached.
- We can't offer refunds on items that were damaged by washing - but
we will offer instore credit on those items.
- A
damaged item must be reported within 14 days of receipt as all sales are
final after 14 days.
- It goes without
saying but be sure that the returned clothes are in their original
condition with all tags attached if they did come with tags from us.
- They have to be in re-saleable condition - i.e. they can't smell like
cigarette smoke, pet odors, etc. Remember - we have to re-sell our returns
that arrive back into our store.
- If shoes were sent in a box be sure to return the box in a different
box - please don't use the shoe box as the shipping box or there will be a
50% restocking fee for us to obtain a new box from the
manufacturer.
Returns can take up to
30 days to process. If you are receiving a credit to your card please
allow for up to two statements before you see it.
We do our absolute
best to be fair and fast and offer you the best service possible. Sometimes
things happen that are out of our control - an incorrect charge gets
entered, a shipping error happens, etc. We will be happy to work with you to
make it right but we do ask that you be fair in return. Please let us know
if a shipping error happens and please let us know if an incorrect charge
gets passed through and we will work with you to a fair solution. If you
enter a coupon code twice or are able to tweak our software to give you a
better price we will not be able to honor that.
PRICE
ADJUSTMENTS - We do offer a 7 day price adjustment on your purchase - only
one request per order. You must follow the instructions EXACTLY or we will
be unable to honor your request. We have attempted to match our store
policy. If you walk into our store within a week of purchase and could buy
the exact item cheaper we will do an instore credit. Please see below for
our online policy.
1. Please put all the
items that you want adjusted from your original order into your shopping
cart. These must be identical in size to your original order and if we are
sold out of 'your size' then that item will not be eligible for a price
adjustment.
2. Please copy and
paste your shopping cart along with shipping charges into an email and send
it to us at sales@forgetmenotkids.com. This
email must be sent within 7 days of your purchase
3. Please allow
several days for processing and then you will be sent a gift certificate to
spend in our store the total of your price adjustment. We will be unable to
offer these as refunds to paypal or your credit card.
**The following are
not eligible for price adjustments: coupon codes that are sent out for free
shipping or coupon codes sent out for a percentage off
your purchase. You have to be able to see the new price on the
product to be eligible for the adjustment**
**Please know that most
stores don't offer price adjustments and we are happy to go the extra mile
to earn your business!
We will be
unable to process price adjustments over the phone.
Shipping:
We aim to ship to you just as quick as we can.
Often we are able to ship the same day that your order is placed.
We are unable to offer a guarantee that your order will ship the same
day as seasonal changes and sales that we run sometimes cause a huge
volume of sales but do expect that your package will ship just as soon as we are
able to do so. If you are needing your items by a certain date please be sure to
note that on your order and if it is urgent please follow it up with a phone
call.
Our rates aren't posted here as they are subject to change. Please put your
items in your cart and check out the shipping rates by putting your zipcode
below your shopping cart.
POST OFFICE SHIPPING:
Please note that the next two options are via the
US POST OFFICE and we rely on their delivery confirmation
information to show something as delivered. If the tracking number shows
delivered we can no longer take responsibility for your package.
IF YOU ARE UNABLE TO
FEEL CONFIDENT IN THE POSTAL SYSTEM PLEASE CHOOSE THE UPS OPTION AS ALL THOSE
PACKAGES ARE INSURED.
BY CHOOSING TO SHIP
THROUGH THE POST OFFICE YOU WAIVE YOUR RIGHT TO A SIGNATURE CONFIRMATION AT
DELIVERY.
USPS First Class Shipping (approx 4 - 6
days)
This is shipping thorugh the regular post
office and doesn't guarantee a delivery date. We usually ship in an envelope and
not a box.
(We reserve the right to also send these packages
via UPS Ground if the package is too heavy to go first class.)
If you are purchasing using a free shipping offer - the shipping on these
orders is first class shipping.
USPS Priority Shipping (approx 2 - 4
days)
This is shipping thorugh the regular post
office and doesn't guarantee a delivery date although they have a great track
record!
(We reserve the right to also send these packages via UPS 3 Day if the
package is too heavy to go Priority Mail.)
Express Mail (1-2
days)
This is shipping thorugh the regular post office
and they do guarantee a delivery date which is 1-2 days after shipment based on
how close you live to a major city. These are almost always overnights but if
your zip code is in a rural area it might be a 2-day delivery. Please call if
this is a question for you. We aren't responsible if it takes 2 days for
delivery. These packages are insured for up to $100 dollars.
If your package is very heavy we will contact you to adjust the
rates.
UPS SHIPPING
Insured (UPS GROUND) 5 - 9 business days
We love UPS shipping because the tracking number does show up each step
of the way and it is insured. These services do cost a little more and do take a
few more days of delivery time but the peace of mind is well worth it!
This is our recommendation as your best choice
if you have a few extra days to wait for your package.
Insured (UPS) 3 business days
This is insured and tracked right to your door. The delivery days are 3
business days starting the day after we ship (If we ship Monday it will deliver
on Thursday). We aren't always able to ship the same day you place your order so
be sure to contact us if you have a specific delivery need in mind.
INTERNATIONAL SHIPPING
We love our international customers and have enjoyed
shipping all around the world. Shipping is done through the Post Office Express
mail service and is trackable and insured.
If your package is heavy enough to require additional shipping we
will contact you and let you know the additional amount we will need to
charge. We reserve the right to do this at any dollar amount of an order
based on us selling heavier items that don't fall into these rates - chenille
bath robes, bunnies, winter coats, etc.
